Returns & Exchanges

At Melitta, we want you to enjoy every cup of coffee; however, due to the perishable nature of our products, we can only accept returns on unopened items or defective equipment within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and details of the item you wish to return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the unopened coffee products or original equipment in their initial packaging to ensure they are not damaged during transit.

• 3.
  Affix Shipping Label

  Print and attach the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your replacement product within 5-7 business days.